Data is the lifeblood of your entire organisation. It should enlighten every function of the business, including customer experience (CX), operations, marketing, sales, service, and finance. Take these four steps to building your data management strategy in light of Big Data.
Members of Life Time Clubs are increasingly data driven and bandwidth dependent. Customer satisfaction depends on Wi-fi working, and Life Time depends on CenturyLink to provide this dependable network connectivity across more than 120 locations.
Sense customer behaviour changes across all customer touch points, especially mobile and social - and turbo-charge deployment and evolution of digital customer experience technologies with cloud and managed services.