CASE STUDY

First Southwest Bank Lays Foundation for Growth with CenturyLink

With operations slowed and stunted by the limitations of a fractured, old network, First Southwest Bank had to find a single technology partner to help them grow. CenturyLink helped them plan and implement a new network to drastically speed up operations and thrive in the extreme topography of Colorado.

Faster Network, Better Service

Challenge
The old point-to-point network between branches and the central office was so slow that customers at First Southwest Bank had to wait for simple transactions to complete with their tellers. New products and services weren't being launched and their failover site for disaster recovery left them open to the threat of a single natural disaster.

Solution
First Southwest Bank worked with CenturyLink to tie all the branches and headquarters together on a high-bandwidth platform with IQ MPLS Network Solution. This replaced multiple vendors the bank depended on for unreliable service and gave them redundancy in case of a natural disaster. With a simpler, faster network-speeds went from 1.5Mbps to 10Mbps-voice and data were consolidated into a single platform and customer satisfaction rose quickly.

Benefit

  • 50% Reduction in Teller Transaction Times
  • Voice and Data Consolidated to One Platform
  • Improved Employee and Customer Satisfaction
  • Network Speeds Jumped from 1.5Mbps to 10Mbps
  • Advanced Security and Up-to-Date Compliance
  • Natural Disaster Redundancy

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